RULES AND GUIDELINES (MALAYSIA)
Updated 30 November 2010
These Rules and Guidelines (hereinafter referred to as the "Rules") of Vital Fleetpac Sdn Bhd (trading as mYoga) (Company Registration No.: 849558-P) (hereinafter referred to as “mYoga”) have been developed to optimize members’ enjoyment of the facilities while maintaining the highest standards of courtesy, cleanliness and safety. The Rules form part of your Membership Agreement or Guest Pass Agreement and shall be enforced at all times.
1. CLUB ENTRY AND MEMBERSHIP CARD
All members and guests must show their valid mYoga membership cards or guest passes before entry and agree to have their picture taken for use in identification. Membership cards and guest passes are not transferable. Any member or guest found to have allowed or permitted a third party (not being a member of mYoga) to use or attempt to use his/her membership card or guest pass to gain unauthorized access to any clubs shall be subject to penalties, including but not limited to the payment of any daily subscription fees to the clubs as may be incurred by the third party’s unauthorized entry into the clubs, or termination of the membership or guest pass without review or refund of unused prepaid fees or dues. Your Membership Agreement may be used for admittance into clubs until you have received your permanent membership card.
2. CLUB ACCESS AND PRIVILEGES
Your membership entitles you to club access and privileges as specified in your Membership Agreement. In addition, you are entitled to use of facilities including mY Energy and mYoga classes, day locker and towel service. Additional services are charged on a usage basis which include but are not limited to Personal Training, Pilates Reformer Classes, Pro Shop, juice bar, Shoe Lockers, special classes and workshops.
3. OFF-PEAK HOURS
Some memberships are “off peak”, which means that the members holding such memberships may not access a club during peak hours. Currently, the peak hours of mYoga clubs in Malaysia are:
Monday to Friday: 5 pm to 9 pm
Saturday: 1 pm to 5 pm
4. GUEST PRIVILEGES
mYoga encourages you to bring friends, relatives and business associates for a guest’s visit. A guest must check in at the front desk, pay the daily subscription fee and complete normal guest procedures including a tour of the club, orientation by a Membership Consultant and signing of a Guest Fitness Profile or Guest Pass Agreement. If you have received a guest pass, you must show your guest pass card before entry into a mYoga club.
All references to “members” and “memberships” in these Rules will also mean guests using the facilities.
5. LOCKER USAGE
Members are solely responsible for the safekeeping of their personal belongings. mYoga cannot hold, safe keep or watch over any of your belongings. DO NOT BRING VALUABLE PROPERTY TO A CLUB AND DO NOT LEAVE ANY VALUABLE PROPERTY IN A LOCKER AT ANY TIME. To the extent you choose to bring higher-value or important personal property to a club, such as a mobile phone, jewellery, cash, credit cards, driver’s license, ID card, etc., you should store such property in one of the club’s security lockers and secure such security locker with a strong padlock. Use of a security locker is subject to availability of security lockers at your club. mYoga is not liable to members or members’ guests for any personal property that is damaged, lost or stolen while on or around mYoga’s premises, including but not limited to a vehicle or its contents or any property left in a locker, whether locked or unlocked. In the event mYoga is required by law to assume any liability in connection with any damage, loss or theft of members’ property while on mYoga’s premises, you agree that in no event will mYoga’s maximum liability exceed RM400.
Any locker used by you should be locked with a strong padlock supplied by you. Padlocks are not provided by mYoga. For greater safety, mYoga suggests using a KEY padlock and NOT a combination lock.
During each visit to a club, members will have at their disposal a day locker to store their items. The day lockers are larger lockers and must be cleared when members have finished their workout. Shoe lockers are also available to members and may be rented for a fee. Fees for shoe lockers are either paid in advance for 12 months or by pre-authorized withdrawals from your account or credit card (“Autopay”) on a monthly basis. Please contact Reception for shoe locker enquiries.
All day lockers and security lockers are for day use only and must be cleared when you have finished your workout. These lockers will be opened and cleared out by mYoga at the end of each day. Such opening may require mYoga to cut or break any lock found on such locker at that time, and all items found in such opened locker will be donated to charity after 30 days if not collected by a member. mYoga will not be liable for the damage to any lock that it cuts or breaks, or for the loss, theft or donation of, or damage to, any items that a member may have left in such locker.
6. CLASSES AND CLASS BOOKINGS
Please arrive at the studio at least 5 minutes before a class commences. The door may be locked at the start of a class to prevent late-comers from entering and disrupting the class.
To ensure a place in a class of your choice, it is recommended that you book in advance. Bookings can be made online at www.mYoga.com.my or by calling (03) 2289-8568.
Bookings can only be made a maximum of two days in advance. You may only book one class per day, but there is no limit on the number of classes that you may participate in, subject to availability. You may only make reservations for yourself – booking on behalf of other persons is not permitted.
If you cannot attend a class that you have booked, you must cancel your booking at least two hours prior to the class start time, otherwise you will be counted as being a “no show” for a booked class. A late-comer who is not able to enter a class because the door is locked will also be counted as a “no show.” If you are a “no show” for more than three booked classes in a calendar month, you will not be permitted to book classes for a period of 14 days thereafter.
Please advise your teacher before a class if you are menstruating, pregnant, have any injuries, or have any health concerns.
7. WORKOUT TOWELS
Unless the type of membership you hold does not provide for free towels, towels are available at no charge from the Towel Counter in the changing area. Members are entitled to one bathing towel and one smaller workout towel per visit. An additional fee may be charged for additional towels. Members must give the towel attendant their membership card in exchange for their towels and a towel card. At the end of your workout, you must return to the attendant the towels and the towel card in exchange for your membership card. A fee (RM20 for a bathing towel, RM5 for a workout towel and RM15 for a towel card) will be charged if you do not return your towels and towel card to the towel attendant.
Laundering towels requires water, detergents and electricity. mYoga encourages all members to do their part to protect the environment by limiting the number of towels that they use.
Members may not use the studios in the club unless accompanied by a mYoga instructor or Personal Trainer. The cycles in the studios are specialist pieces of equipment that can only be used under supervision.
9. POOL, WHIRLPOOL/JACUZZI, SAUNA AND STEAM ROOM
The use of any swimming pool, whirlpool or Jacuzzi, sauna or steam room facilities in a mYoga club are at your risk. Members must follow the rules posted regarding their use. Members should consult with their physician prior to using such facilities.
10. LOST MEMBERSHIP CARD
In the event of a lost or stolen membership card for any reason, members should contact their mYoga club regarding the issue of a replacement card. Members are solely responsible for the cost of a replacement card, which is RM15.
11. MEMBER COURTESY and BEHAVIOR
Courtesy towards other members is the key to maximizing your enjoyment while working out. If you have any problems, please seek assistance from mYoga staff.
Below are general rules on member and guest conduct:
- Share equipment politely and allow others to work out on any piece of equipment that you are using.
- No Smoking, alcohol or drugs (including steroids) are permitted in any mYoga club.
- Workout attire must be clean. No jeans or torn items are permitted.
- Shirts must be worn at all times.
- Underwear/Undergarments must be worn at all times.
- Shoes may not be worn in the yoga studios. Please leave your shoes in your locker when you are attending a class in a yoga studio.
- Please make sure your feet are clean for all classes conducted in bare feet.
- Spitting (including into water fountains) and littering are not permitted
- Weights must be put back into their racks after use. Weights should not be dropped onto the floor or banged into other weights or other equipment.
- Foul language, yelling, fighting, aggressive behavior and other discourteous behavior will not be tolerated.
- Only food and beverage products purchased at the pro-shop or cafe are allowed to be consumed within the club.
- Only equipment approved by mYoga may be used on its premises.
- No promotion of products or services, or solicitation of any kind (whether for profit, political purposes or other purposes), is allowed without the prior written permission of mYoga. This includes, but is not limited to use of petitions, distributing or posting leaflets, notices or advertising anywhere in a mYoga facility, or leaving multiple copies of leaflets or other papers in any club areas.
- Please do not bring mobile phones into classes.
- No photography, video taping, filming or audio recording (including with a camera built into a mobile phone, laptop computer or other device) is permitted anywhere in mYoga’s facilities.
12. mYoga SERVICES
Only mYoga staff or persons expressly authorized by mYoga may solicit or provide MY Services (hereafter defined) to members and guests while they are in a mYoga club. "MY Services" are types of services that mYoga provides to its members and include, but are not limited to, personal training, Pilates, mY Energy or other mYoga classes, workshops, other forms of yoga or fitness instruction, and sales of food, beverages, nutritional supplements and other products. While in a mYoga club, members and guests may not solicit or provide MY Services to other members or guests, nor may members and guests receive MY Services from other members or guests. This restriction applies regardless of whether (i) mYoga charges its members for such MY Services or (ii) you charge other members or guests or pay other members or guests for such MY Services. mYoga shall determine in its sole discretion whether a service being solicited or provided by a member or guest, or being provided to a member or guest, constitutes a MY Service.
Minors under the age of 14 may not use mYoga facilities at any time and must be accompanied by a parent or guardian at all times when in the facilities unless a special waiver has been obtained from mYoga. The grant of any such waiver shall be at the sole discretion of mYoga. Minors between and including the ages of 14 and 17 may use mYoga facilities without being accompanied by a parent or guardian if the minor is a member or a guest and the minor’s membership agreement or guest pass agreement has been signed by the minor’s parent or guardian. Notwithstanding anything stated herein, mYoga reserves the right, in its sole discretion, to require that a parent or guardian accompany a minor.
14. VIOLATION OF RULES AND GUIDELINES
If any member or guest violates any of the Rules, they may be required to stop or leave the mYoga club immediately. Violators are subject to having their membership terminated at the sole discretion of mYoga without review or refund of unused prepaid fees or dues.
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These Rules, including any fees or charges listed herein, are subject to change from time to time at the sole discretion of mYoga. These Rules are not intended to be all-inclusive or restrictive to mYoga in the operation of its business. This new version replaces all previous editions of the Rules. All approved signs stating rules or policies that are posted in a mYoga club shall be considered a part of these Rules. In the event of any inconsistency between these Rules and your Membership Agreement or Guest Pass Agreement, the terms in your Membership Agreement or Guest Pass Agreement shall prevail.